Job completed for VoIP & Centralized Call Routing for a Multi-Site Healthcare Clinic in San Bernardino, CA

Completion date: September 26, 2025

Location: San Bernardino, CA

Why did the customer contact us?

A multi-site healthcare clinic in San Bernardino with 22 staff members, operating in Riverside, Moreno Valley, and Chino Hills, required a modern phone system to efficiently route calls between locations, support telehealth services, and ensure HIPAA compliance. Their previous system caused missed appointments and patient complaints.

Solutions provided:

Easier Communications in Canoga Park—serving San Bernardino, Riverside, Moreno Valley, Chino Hills, and the Inland Empire—implemented a cloud-based VoIP and centralized call routing platform featuring:

• Centralized call routing for a consistent and seamless patient experience
• HIPAA-compliant call recording and audit trails
• Telehealth support through secure mobile app access
• Professional installation and ongoing technical support

The new system has improved communication across all sites, reduced missed appointments, strengthened telehealth capabilities, and enhanced compliance—all while reducing overall costs.

Team members on this project:

Omar Abdelfattah, Maria Izanhour