Job completed for Secure Communication System for an Auto Loan Company in Encino, CA

Completion date: September 15, 2025

Location: Encino, CA

Why did the customer contact us?

A specialized auto loan company with 18 employees in Encino, CA handling loan applications and customer service. The company needed a reliable and secure communication system to handle a high volume of client inquiries and sales calls. Their old system lacked mobile features, call recording for compliance, and the ability to track agent performance effectively, impacting their ability to scale.

Solutions provided:

A cloud-based VoIP system was installed by Easier Communications - Canoga Park with features specific to the financial and sales industry:

• Integrated CRM: The system was integrated with their customer relationship management (CRM) software to automatically log call details and provide context for agents.
  
• Secure call recording: All calls were recorded and securely archived to meet financial industry regulations and for quality assurance.
  
• Call center features: Implemented call queues, automated call distribution, and call routing to ensure that client calls were handled efficiently.
  
• Mobile apps: Provided mobile softphone clients for agents, enabling them to manage client calls from their business numbers while working remotely.
  
• Performance analytics: Installed dashboards to monitor key performance indicators (KPIs) like call volume and response times to optimize sales and service delivery. 

The auto loan company in Encino improved its operational efficiency, enhanced security, and ensured regulatory compliance. The new system installed by Easier Communications - Canoga Park streamlined client communication, and the mobile features provided the flexibility needed to manage a remote workforce and scale their business.

Team members on this project:

Omar Abdelfattah, Maria Izanhour