Job completed for Advanced Communication System for a Neurology Clinic in Woodland Hills, CA

Completion date: September 10, 2025

Location: Woodland Hills, CA

Why did the customer contact us?

A neurology clinic in Woodland Hills, CA with 15 staff members, including neurologists, nurses, and administrative staff.
The clinic experienced a high volume of patient calls for appointments, refills, and follow-ups, which their outdated phone system couldn't manage effectively. They needed a reliable, integrated communication system that could streamline patient scheduling, manage call volume, and improve staff coordination while ensuring patient privacy.

Solutions provided:

Easier Communications - Canoga Park implemented a unified communications solution with a hosted VoIP system, featuring:

• Call queuing and routing: Calls were intelligently routed to available staff, and a queuing system with a professional message managed high-volume periods.
  
• Secure internal messaging: An integrated messaging feature allowed staff to communicate quickly and discreetly, improving coordination during appointments.
  
• Voicemail-to-email: Voicemail messages were automatically transcribed and sent to email, enabling staff to respond to patient inquiries more efficiently.
  
• EHR integration: The system was integrated with the clinic’s electronic health record (EHR), allowing patient information to be displayed on incoming calls.
  

The neurology clinic in Woodland Hills, after the installation by Easier Communications - Canoga Park the clinic experienced a significant improvement in call management and patient satisfaction. Staff productivity increased due to streamlined communication, and the enhanced features allowed for a more professional and efficient patient experience, all while maintaining strict patient privacy standards.

Team members on this project:

Omar Abdelfattah, Maria Izanhour