Job completed for Advanced Communication for a Podiatry Clinic in Calabasas, CA

Completion date: September 6, 2025

Location: Calabasas, CA

Why did the customer contact us?

A bustling podiatry clinic in Calabasas, CA  with 10 employees, including podiatrists, medical assistants, and administrative staff.
The clinic had an outdated phone system that struggled to handle a high volume of patient calls, resulting in long wait times and missed appointments. They needed a reliable, integrated communication system that could streamline patient scheduling, manage call volume, and improve staff communication across the facility.

Solutions provided:

Easier Communications - Canoga Park, implemented a unified communications solution with a hosted VoIP system, featuring:

• Call queuing and routing: Calls were intelligently routed to available staff, and a queuing system with a professional message managed high-volume periods.
  
• Internal messaging: An integrated messaging feature allowed staff to communicate quickly and discreetly, improving coordination during appointments.
  
• Voicemail-to-email: Voicemail messages were automatically transcribed and sent to email, enabling staff to respond to patient inquiries more efficiently.
  
• EHR integration: The system was integrated with the clinic’s electronic health record (EHR), allowing patient information to be displayed on incoming calls.
  
• Dedicated support: The clinic received dedicated support to address any questions and ensure a smooth transition.
  

The podiatry clinic in Calabasas, through work done by Easier Communications - Canoga Pak, experienced a significant improvement in call management and patient satisfaction. Staff productivity increased due to streamlined communication, and the enhanced features allowed for a more professional and efficient patient experience.

Team members on this project:

Omar Abdelfattah, Maria Izanhour