Job completed for Unified VoIP System for a Machine Shop in Calabasas, CA

Completion date: September 3, 2025

Location: Calabasas, CA

Why did the customer contact us?

A custom machine shop in Calabasas, CA with a main office and a separate production floor, employing around 30 people.
The company's old phone system made communication between the office and the noisy shop floor difficult. They needed a solution that would provide clear, reliable communication for office staff, sales, and production managers, while also being durable enough for the industrial environment.

Solutions provided:

Easier Communications - Canoga Parks installed a hosted VoIP phone system that connected the office and shop floor seamlessly. Key features included:

• Durable endpoints: The shop floor was equipped with durable IP phones designed to withstand industrial environments, with clear speakers and loud ringer options.
• Extension dialing: All employees could reach one another by dialing a simple, four-digit extension, regardless of their location.
  
• Advanced features for sales: The sales team in the office utilized features like auto-attendant, call queues, and call logging to manage client orders and quotes efficiently.
  
• Mobile app for management: Production and sales managers were given access to mobile softphones to stay connected while moving between the office and the shop floor.
  

The machine shop in Calabasas experienced a dramatic improvement in internal communication after Easier Communications – Canoga Park completed the installation. The new system eliminated delays and misunderstandings, while its reliability and enhanced features enabled the sales team to better serve clients. Integrated shop floor communication also boosted efficiency and productivity.

Team members on this project:

Omar Abdelfattah, Maria Izanhour