Omar Abdelfattah

Van Nuys, CA

August 27, 2025

Easier Communications implemented a cloud-based VoIP system, specifically designed for consumer lending:

• Integrated CRM: The system was integrated with their customer relationship management (CRM) software to automatically log calls and display client information on incoming calls.
• Secure call recording: All calls were recorded and securely archived to meet financial industry regulations.
• Mobile apps: Loan officers were equipped with mobile softphone apps, allowing them to manage client calls from their business numbers while in the field.
• Performance analytics: Provided dashboards for tracking key performance indicators (KPIs) like call volume and response times to optimize operations.

The consumer lending company improved its operational efficiency, enhanced security, and ensured regulatory compliance. The new system streamlined client communication, and the mobile features provided the flexibility needed to serve clients in multiple locations.

Burbank, CA

August 19, 2025

We installed a hosted VoIP system, specifically configured for the manufacturer's needs:

• Interdepartmental communication: Configured a unified system with simple extension dialing to connect the office and workshop seamlessly.
• Ruggedized endpoints: Installed durable, industrial-grade IP phones with clear speakers on the workshop floor to withstand the environment and provide clear audio over background noise.
• Sales features: Equipped the sales team with advanced features like call queues, customized greetings, and voicemail-to-email to handle client inquiries efficiently.
• Mobile management: Provided mobile softphone apps for the owner and sales manager to stay connected while visiting clients or managing the workshop.

The furniture manufacturer achieved seamless internal communication, improving workflow and project turnaround times. The new system professionalized client-facing communication and provided the durability and functionality needed for the workshop environment.

Granada Hills, CA

July 17, 2025

We implemented a budget-friendly, cloud-based VoIP system, tailored to the needs of a nonprofit organization:

• Auto-attendant with customized greetings: Set up an auto-attendant to direct calls efficiently to registration, program information, or staff extensions.
• Mobile integration: Provided mobile softphone clients for counselors and program managers, enabling them to communicate with parents and partners securely while off-site or at different program locations.
• Voicemail-to-email transcription: Ensured that all important messages from parents or partners were received and actioned promptly, even when staff were unavailable.
• Conference bridge: Implemented a dedicated conference bridge for staff and volunteer meetings, facilitating better collaboration across the organization.
  
  The youth development program upgraded its communication infrastructure, improving reliability and responsiveness while remaining cost-effective. The mobile capabilities and advanced call management features streamlined operations, enhanced communication with all stakeholders, and supported the program's vital work in the community.

Burbank, CA

July 14, 2025

We installed a comprehensive hosted VoIP system to unify communication across the clinic:

• Multi-level auto-attendant: A professional auto-attendant was configured to direct patients to specific options like scheduling, billing, or therapist extensions.
• Intercom and paging: Enabled intercom and paging features for quick communication between the front desk and patient treatment rooms, minimizing disruptions.
• Appointment reminders: Integrated with the clinic's scheduling software to send automated appointment reminders to patients via text or phone call.
• Mobile integration: The practice manager and therapists were equipped with mobile softphone clients, allowing them to make and receive calls on their business lines from anywhere in the clinic.

The physical therapy clinic improved its patient communication and internal coordination. The new system's features streamlined appointment scheduling, reduced patient wait times, and enhanced staff collaboration, leading to a more efficient and professional clinic environment.

Chatsworth, CA

July 9, 2025

Easier Communications deployed a hosted VoIP system connecting the entire facility seamlessly:

• Ruggedized endpoints: Installed durable, industrial-grade IP phones with enhanced noise cancellation features on the production floor.
• Integrated communication: Implemented a unified platform allowing office staff to reach production teams with simple extension dialing or group paging.
• Mobile apps for management: Provided mobile softphone clients for the owner and production manager to stay connected while moving between departments or off-site.
• Vendor and client communication: Enabled the sales and procurement teams in the office to manage supplier and client calls professionally with features like call queues and custom hold music.

 The light industrial manufacturer significantly improved internal coordination and external communication. The reliable and clear communication system reduced errors, streamlined production processes, and enhanced client service, leading to increased productivity and customer satisfaction.

Northridge, CA

July 1, 2025

We installed a robust, cloud-based VoIP system, tailored to the demands of a busy medical practice:

• Advanced call queuing: Implemented multiple call queues with customized messaging and estimated wait times to manage peak call periods effectively.
• Secure internal messaging: Integrated a HIPAA-compliant internal messaging system to allow quick and confidential communication between doctors, nurses, and administrative staff.
• Patient portal integration: The system was integrated with the practice's patient portal, enabling automated appointment confirmations and reminders via voice or text.
• Direct Inward Dialing (DID): Provided direct numbers for key departments or staff, bypassing the main queue for urgent or specific inquiries.

The internal medicine practice saw a significant improvement in patient communication and operational flow. The advanced call handling features reduced wait times and missed calls, leading to higher patient satisfaction. The secure messaging streamlined internal coordination, improving overall staff efficiency.

Woodland Hills and Tarzana, CA

June 25, 2025

We deployed a cloud-based VoIP system designed for secure, multi-location financial services firms:

• Centralized call routing: A single auto-attendant was configured to serve both offices, directing clients to the appropriate advisor or department regardless of location.
• Secure call recording: All inbound and outbound calls were recorded for compliance purposes and securely stored, with easy access for audit and training.
• Mobile apps for advisors: Financial advisors were equipped with mobile softphones, allowing them to make and receive calls from their business line while traveling between offices or meeting clients off-site.
• Inter-office dialing: Employees could easily reach colleagues at either location using simple extension dialing, fostering better collaboration.

The financial advisory group achieved a unified communication system across their multiple locations, enhancing professionalism and client experience. The secure call recording ensured compliance, and the mobile flexibility improved advisor productivity and client responsiveness.

Reseda, CA

June 17, 2025

We installed a hosted VoIP system, specifically configured for the manufacturer's needs:

• Interdepartmental communication: Configured a unified system with simple extension dialing to connect the office and workshop seamlessly.
• Ruggedized endpoints: Installed durable, industrial-grade IP phones with clear speakers on the workshop floor to withstand the environment and provide clear audio over background noise.
• Sales features: Equipped the sales team with advanced features like call queues, customized greetings, and voicemail-to-email to handle client inquiries efficiently.
• Mobile management: Provided mobile softphone apps for the owner and sales manager to stay connected while visiting clients or managing the workshop.

The furniture manufacturer achieved seamless internal communication, improving workflow and project turnaround times. The new system professionalized client-facing communication and provided the durability and functionality needed for the workshop environment.

Burbank, CA

June 12, 2025

We installed a budget-friendly, cloud-based VoIP system, customized for the center's needs:
Multi-level auto-attendant: The system directed callers to different departments, such as ticket sales, event information, or donor relations, ensuring they reached the right team.

• Call queues for events: Call queues were set up for event seasons to manage high volumes of ticketing inquiries without overwhelming staff.
• Voicemail-to-email transcription: Ensured that all important donor and event-related messages were captured and sent to the appropriate staff member via email.
• Mobile integration for staff: Event coordinators and management were given mobile softphone clients, allowing them to manage calls and stay connected while moving throughout the center or during off-site events.

The art and cultural center professionalized its communication, improved event management, and streamlined donor relations. The cost-effective VoIP solution provided the flexibility to manage peak call times and supported staff mobility, all while reducing their overall communication costs.

Van Nuys and Reseda, CA

June 11, 2025

Easier Communications implemented a unified, cloud-based VoIP system to connect both office locations:

• Seamless integration: The new system allowed for extension-to-extension dialing between offices, creating a cohesive communication experience for all staff.
• Mobile integration: All attorneys and legal staff were equipped with mobile softphone apps, allowing them to manage client calls from their business numbers while on the go.
• Secure call recording: Enabled encrypted call recording for client consultations, ensuring confidentiality and providing a reliable record for case files.
• Centralized call routing: A centralized auto-attendant and call-routing system was configured to manage all incoming client calls, directing them to the appropriate office or department.
  
  The immigration law firm consolidated its communication infrastructure, improving operational efficiency and client service. The unified VoIP system enabled better inter-office collaboration, supported a mobile workforce, and provided the necessary security for confidential client communications.

Studio City, CA

June 3, 2025

We installed a reliable, cloud-based VoIP phone system with features designed to enhance a clinic’s efficiency:

• Appointment reminders: Integrated the system with the clinic's patient management software to automate appointment reminders via phone call or text message, reducing no-show rates.
• Multi-level auto-attendant: A professional auto-attendant was configured to direct patient calls to scheduling, billing, or the optical department, streamlining the patient experience.
• Secure internal messaging: A secure internal messaging system was implemented.
• Voicemail-to-email: Transcribed voicemails and sent them to relevant staff members via email, enabling timely follow-ups with patients.

The optometry clinic’s communication infrastructure was significantly improved, resulting in fewer dropped calls and missed appointments. The upgraded system enhanced staff productivity and provided a more professional, efficient, and reliable communication experience for patients.

Canoga Park, CA

May 29, 2025

We deployed a cloud-based VoIP system, specifically tailored for the fast-paced lending industry.

• Call center features: Implemented advanced features like call queues, automated call distribution, and call routing to ensure that customer calls were directed to the next available agent.
• CRM Integration: The system was integrated with the company’s CRM, allowing sales agents to automatically log call details and access client information on incoming calls.
• Mobile apps: Provided mobile softphone clients for the sales team, enabling them to make and receive calls from their business numbers while working remotely or out in the field.
• Performance Analytics: Installed dashboards to monitor key performance indicators (KPIs) like call volume, average handling time, and missed calls to optimize sales and service delivery.

The consumer lending company improved its client service and operational efficiency. The modern VoIP system allowed them to manage a higher volume of calls more effectively, and the mobile integration provided the flexibility needed for a responsive sales team. The data analytics helped them refine their sales strategy and improve overall performance.

Winnetka, CA

May 21, 2025

Easier Communications deployed a hosted VoIP phone system that connected the entire operation:

• Unified platform: The new system integrated office phones, production floor intercoms, and mobile phones for sales staff onto a single platform.
• Mobile sales team: Equipped the sales team with mobile softphone apps, allowing them to make and receive calls from their business numbers while at client sites
• Clear production communication: Installed ruggedized IP phones and intercoms on the production floor to facilitate clear communication over background noise.
• Call management: Provided call queue and routing features for the main office to efficiently handle incoming client orders and inquiries.

The packaging manufacturer achieved a more cohesive and professional communication flow across the company. The sales team became more responsive, internal coordination improved, and the overall efficiency of order fulfillment was enhanced, leading to better client satisfaction.

Panorama City, CA

May 13, 2025

We installed a flexible, cloud-based VoIP system tailored to manage multiple service lines:

• Multi-level auto-attendant: A professional auto-attendant was configured with options to direct callers to specific departments like the food bank, counseling services, or youth programs.
• Call queues with custom messaging: Implemented call queues to manage peak call times, providing callers with custom messages and their position in the queue.
• Inter-departmental communication: Easy extension dialing was set up for seamless internal communication, improving staff coordination.
• Mobile apps for outreach: Key staff members were given mobile apps, allowing them to manage calls and stay connected while performing community outreach.
  
  The community support center streamlined its communication, reduced staff stress, and improved the experience for community members seeking assistance. The flexible, cost-effective system now supports their mission more effectively, and its scalability can accommodate future growth.
  
  

Burbank , CA

May 8, 2025

Easier Communications deployed a cloud-based VoIP system with features essential for a modern family law practice:

• Secure call recording: All calls were recorded and stored with encryption, ensuring the confidentiality of sensitive conversations and providing accurate records for case files.
• Mobile apps: Attorneys and paralegals were equipped with secure mobile softphone clients, allowing them to manage client calls confidentially while in and out of the office.
• Voicemail-to-email transcription: Transcribed voicemails were sent securely to email, allowing the legal team to prioritize and respond to urgent client messages efficiently.
• Multi-office extensions: Enabled seamless extension dialing between attorneys and paralegals, facilitating confidential internal discussions.

The family law firm gained a secure, reliable, and mobile communication system that protected client confidentiality and improved operational efficiency. The integrated recording and mobile features enhanced attorney responsiveness and streamlined case management.

Tarzana, CA

May 7, 2025

We migrated the brokerage to a cloud-based VoIP system designed for reliability and disaster recovery:

• Hosted PBX with redundancy: Implemented a system with built-in redundancy, ensuring business continuity even in the event of a local outage.
• Mobile integration: All agents were equipped with mobile softphones, allowing them to continue working and serving clients from their mobile devices during an office outage.
• Secure call recording: Enabled encrypted call recording for compliance with financial regulations and training purposes.
• Voicemail-to-email: Automated voicemails were sent to email, providing an off-site record of all messages.

The life insurance brokerage gained a secure and resilient communication system that protected against downtime and ensured business continuity. The mobile features empowered agents to serve clients from anywhere, and the improved security measures enhanced client trust.

Sun Valley, CA

May 1, 2025

Easier Communications installed a cloud-based VoIP system that bridged the gap between the office and the production floor.

• Durable hardware: Equipped the production floor with rugged, industrial-grade IP phones that were resistant to dust and impact, ensuring reliable communication in a demanding environment.
• Integrated communication: Implemented extension dialing that allowed seamless communication between office staff and production workers.
• Intercom and paging: Set up an intercom system for quick announcements to the production floor, improving safety and operational efficiency.
• Call tracking and analytics: Provided the sales and management teams with dashboards to track call volume, duration, and other metrics to optimize communication strategies.

The manufacturer achieved seamless, plant-wide communication, improving coordination and reducing production delays. The integrated system provided the reliability needed for the industrial environment and professionalized client communication for the sales team.

Pacoima, CA

April 29, 2025

We installed a cost-effective, cloud-based VoIP system designed for nonprofits:

• Virtual receptionist: A virtual receptionist was set up to direct calls to specific departments, including donor relations, volunteer coordination, and community assistance.
• Call queuing: Implemented call queues to manage high call volumes during food drives and donation seasons, providing callers with a positive experience.
• Mobile integration: Provided mobile applications for key staff members, allowing them to stay connected and responsive while out of the office or coordinating events in the community.
• Voicemail-to-email: Transcribed voicemails and sent them to relevant staff members via email, ensuring no important message was missed.

The community food bank replaced its expensive and outdated phone system with a flexible, cost-effective VoIP solution. The new system improved operational efficiency, enhanced the professionalism of the organization, and freed up valuable budget for core mission services.

Grananda Hills, CA

April 23, 2025

We deployed a cloud-based VoIP phone system with features designed for high-volume legal practices:

• Case management integration: Integrated the VoIP system with the firm's legal case management software, allowing staff to pull up client files based on the caller ID.
• Auto-attendant with directory: Implemented an auto-attendant to route client calls directly to the correct case manager or attorney, reducing wait times and improving efficiency.
• Secure call recording: Enabled recording of all client calls, with secure storage and easy retrieval, providing a reliable record for case files.
• Performance monitoring: Equipped the firm with real-time dashboards to monitor call volume, call handling times, and other key metrics, allowing them to optimize their operations.

The personal injury firm significantly improved its client communication and operational efficiency. The reliable VoIP system minimized dropped calls, and the integration with case management software streamlined workflows. The robust recording and monitoring features provided the firm with the tools to manage cases more effectively and ensure client satisfaction.

Burbank, CA

April 22, 2025

We deployed a cloud-based VoIP system with native CRM integration and enhanced security features:

• CRM integration: The system automatically logged all calls in the firm's CRM, including call recordings and notes, ensuring a complete communication history for each client.
• Secure call recording: Implemented end-to-end encrypted call recording to meet regulatory compliance standards and protect sensitive client information.
• Mobile apps: Equipped financial planners with mobile softphone apps for secure and compliant communication with clients while away from their desks.
• Reporting and analytics: Provided dashboards for monitoring call volume and client interaction metrics to improve service delivery and optimize staff time.

The retirement planning firm streamlined its communication workflow, improved data accuracy, and strengthened regulatory compliance. The new system's seamless integration and security features enhanced client trust and improved overall operational efficiency.

Van Nuys, CA

April 15, 2025

Easier Communications installed a flexible, cloud-based VoIP solution, tailored for a busy nonprofit:

• Call queuing: Implemented call queues with custom messages to manage high call volumes without callers being dropped.
• Multi-level auto-attendant: Directed callers to specific options for adoptions, donations, or volunteer inquiries, ensuring they reached the right person.
• Virtual extensions for volunteers: Volunteer coordinators were given virtual extensions and mobile access, allowing them to coordinate with volunteers in the field more effectively.
• Voicemail-to-email: Ensured no important message was missed, with voicemails automatically transcribed and sent to the appropriate staff member via email.

 The animal rescue improved its operational efficiency and client service, managing high call volumes without overwhelming staff. The upgraded system provided better tools for volunteer management and ensured the organization could respond promptly to all incoming inquiries.

Northridge, CA

April 10, 2025

We implemented a unified, cloud-based VoIP system, connecting the entire facility:

• Durable endpoints: Installed robust IP phones with loud ringers and enhanced audio for the noisy workshop environment.
• Intercom and group paging: Enabled instant communication for urgent announcements and coordination between the office and production floor.
• Call routing for sales: The sales and design team in the office received professional call routing features to efficiently manage client inquiries and project updates.
• Headset integration: Provided wireless headsets for office staff for improved mobility and hands-free communication during busy periods.  

The custom fabrication shop now has seamless communication between its office and workshop, improving workflow efficiency and project turnaround times. The upgraded system professionalized client communication and provided the durability needed for the manufacturing environment.

North Hollywood, CA

April 2, 2025

A custom, cloud-based VoIP system was deployed with specific features for the legal field:

• Secure call recording: All calls were recorded and securely stored in the cloud, with easy search and retrieval functionalities for legal purposes.
• Confidential communication: Secure internal messaging and extensions ensured private communication between attorneys and paralegals.
• Mobile apps: Provided all legal staff with secure mobile extensions, allowing them to manage client calls from their mobile phones while in and out of court.
• Voicemail-to-email: Enabled quick review of voicemails, ensuring no urgent client message was missed.

The criminal defense firm now has a modern and secure communication system that ensures regulatory compliance and improves efficiency. The integrated recording and mobile features streamlined their operations and provided a reliable record of client interactions.

San Fernando Valley, CA

March 26, 2025

Easier Communications installed A cost-effective cloud-based VoIP system, designed to connect the entire facility.

• Wireless and wired endpoints: The sales and design teams received standard VoIP desk phones, while the production floor was equipped with ruggedized, wireless VoIP devices for mobility and durability. 
• Intercom features: An intercom system was set up for instant, one-way announcements to the production floor, reducing disruptions. 
• Extension dialing: Simple extension dialing allowed for immediate communication between all departments, from sales to production and shipping. 

Call recording: Sales calls were recorded for quality assurance and to ensure accurate order details.  The manufacturer achieved seamless communication across its entire operation, improving order accuracy and delivery timelines. The new system streamlined workflows, and the enhanced communication tools allowed the sales team to provide a more responsive and professional service to clients.

Sherman Oaks, CA

March 20, 2025

We installed a Hosted VoIP system with secure communication and advanced call handling features: Secure messaging: An integrated, secure messaging platform allowed staff to communicate internally about patients while ensuring full privacy.

• Professional call routing: An auto-attendant with a multi-level menu was set up to direct calls to the appropriate therapist or administrative staff.
• Personalized voicemails: Individualized voicemail boxes with transcription capabilities were provided for each staff member, allowing for timely and confidential follow-ups.
• Remote flexibility: Therapists were able to use the mobile softphone application to maintain communication with their clients securely while working remotely.

The psychiatric clinic improved both its operational efficiency and its privacy measures. Staff could manage a higher volume of patient interactions with less stress, and the secure communication features provided peace of mind for both the clinic and its clients.

Studio City, CA

March 12, 2025

A financial services-compliant cloud-based VoIP system was deployed. We ensured secure communication and scalability: 

• Robust security: End-to-end encryption was implemented to protect all voice and message data, safeguarding client information. 
• Seasonal scaling: The system's flexibility allowed the firm to easily add temporary extensions and lines during peak season without major infrastructure changes. 
• Voicemail-to-email transcription: A critical feature for after-hours messages during busy periods, allowing staff to quickly review and prioritize client needs. 
• Secure file sharing: An integrated, secure file-sharing system was configured for exchanging confidential documents with clients. 

The firm now operates with a highly secure and scalable communication system that protects client data and meets industry regulations. The solution improved efficiency during peak season and provided the firm with a professional, modern image.

Encino, CA

March 4, 2025

Easier Communication performed a comprehensive cloud migration, transitioning the firm from its legacy systems to a fully integrated VoIP platform.

• The project included:  Hosted PBX: A new, cloud-based phone system was implemented, eliminating the need for expensive on-site hardware maintenance. 
• VoIP Integration: The new system integrated seamlessly with the firm’s case management software, allowing for automated call logging and easier access to client records. 
• Remote accessibility: Mobile softphone clients were provisioned for all attorneys and paralegals, ensuring they could access their business lines securely from any location.
• Improved call management: Advanced features like multi-level auto-attendant and call-in-queue messaging were configured to professionalize the firm’s call handling. 

The law firm modernized its communication infrastructure, resulting in improved efficiency, reduced operational costs, and enhanced client service. The cloud-based solution provided the flexibility needed to support a hybrid work model, and the integration with their case management software streamlined workflows.

San Jose, CA

March 2, 2025

We promptly provided a competitive quote for 8 Alcatel-Lucent Enterprise AH80 Bluetooth Headsets. Upon acceptance of our quote, we coordinated the shipment of the headsets to 8 different locations nationwide, ensuring the client had the tracking information for all shipments. All shipments arrived safely at their respective destinations, and the client expressed satisfaction with both the process and the quality of the Alcatel-Lucent Enterprise AH80 Bluetooth Headsets.

Pacoima, CA

February 26, 2025

We deployed a scalable cloud-based VoIP system with a focus on interdepartmental connectivity: 

• Multi-device support: Installed ruggedized IP phones for the production floor, standard IP phones for office staff, and provided softphone clients for management. 
• Intercom and paging: Enabled intercom and paging features for quick, plant-wide announcements and communication. 
• Mobile integration for quality control: Allowed quality control staff to receive and make calls from their mobile devices while on the production floor or in the lab. 
• Conference calling: Enabled easy setup of conference calls for sales, logistics, and management meetings.

The food and beverage processor achieved seamless, plant-wide communication, which improved operational efficiency and decision-making speed. The integrated system reduced reliance on fragmented communication methods, and the durable hardware ensured reliability in the production environment.

Reseda, CA

February 18, 2025

A hosted VoIP system was implemented by us, focusing on improving call flow and management: 

• Multi-level auto-attendant: Directed callers to options for scheduling, billing, or general inquiries, reducing the load on the front desk. 
• Call queues with hold music: Implemented a call queuing system for high-volume periods, providing callers with custom hold music and position-in-queue updates. 
• Appointment reminders: Integrated with the clinic's scheduling software to provide automated appointment reminders via phone calls or text messages, reducing no-shows. 
• Internal communication: Provided internal extensions for instant communication between practitioners and staff.  

The chiropractic clinic was able to handle a significantly higher volume of calls without overwhelming staff. Patient satisfaction increased due to shorter wait times, and the improved scheduling efficiency led to higher utilization of practitioner time.

Warner Center and Northridge, CA

February 12, 2025

A unified, multi-location VoIP system was deployed, connecting both offices: 

• Inter-office communication: Enabled seamless, extension-to-extension dialing between the two locations, allowing staff to transfer calls and communicate internally with ease. 
• Shared resources: Configured a single auto-attendant and call-routing system to manage all inbound calls, directing patients to the correct office or department. 
• Mobile applications: Provided mobile softphone clients for practitioners who split their time between locations, ensuring they were always reachable on their business lines. 
• Automated reminders: Integrated with the practice's scheduling software to send automated appointment reminders to patients via text or phone call.

The dermatology practice consolidated its communications onto a single, efficient platform. This improved patient experience by providing a seamless, single point of contact, and streamlined workflows for staff who no longer had to deal with fragmented phone systems.

Calabasas, CA

February 12, 2025

Easier Communications installed a cloud-based VoIP system with features essential for a modern, client-focused financial service business: 

• Secure call recording: Enabled recording of all calls to ensure compliance with financial regulations and provide a clear record of client interactions. 
• Mobile apps: Loan officers were equipped with softphone applications on their mobile devices, enabling them to make and receive client calls using their business number from anywhere. 
• CRM integration: The VoIP system was integrated with the brokerage's CRM, allowing call logs and recordings to be automatically associated with client files. 
• Multi-office extensions: Enabled seamless communication between the main office and home-based staff. 

The mortgage brokerage achieved a higher level of professionalism and efficiency, with secure, reliable communication supporting their mobile workforce. The new system streamlined compliance efforts and provided a more flexible and responsive service to clients.

North Hollywood, CA

February 4, 2025

Easier Communications implemented a flexible, cloud-based VoIP solution tailored for nonprofit organizations: 

• Multi-service routing: A new auto-attendant with customizable menus allowed callers to select their intended service (e.g., food bank, counseling, volunteer info), directing them to the appropriate person or team. 
• Call queues: Queues were set up for high-volume service lines, with custom messages to manage caller expectations. 
• Virtual extensions: Staff were given virtual extensions, enabling them to work from different locations while maintaining a professional office presence. 
• Mobile apps for volunteers: Volunteer coordinators could manage calls from their mobile devices, simplifying the process of communicating with volunteers in the field. 
• Cost-effective model: The cloud-based system offered a transparent, low-cost model, ensuring the nonprofit could direct more of its budget to its core mission. 

The community support center now has a professional and efficient communication system that better serves the public and their volunteers. The new routing capabilities reduced caller frustration, and the organization's limited budget is used more effectively on a solution that scales with their needs.

Chatsworth, CA

January 29, 2025

Easier Communications installed a hosted VoIP phone system that connected the office and shop floor seamlessly. Key features included: 

• Durable endpoints: The shop floor was equipped with durable IP phones designed to withstand industrial environments, with clear speakers and loud ringer options. 
• Extension dialing: All employees could reach one another by dialing a simple, four-digit extension, regardless of their location. 
• Advanced features for sales: The sales team in the office utilized features like auto-attendant, call queues, and call logging to manage client orders and quotes efficiently. 
• Mobile app for management: Production and sales managers were given access to mobile softphones to stay connected while moving between the office and the shop floor. 

The machine shop experienced a dramatic improvement in internal communication, reducing delays and misunderstandings. The new system's reliability and enhanced features allowed the sales team to better serve clients, while the integrated shop floor communication led to improved efficiency and productivity.

Tarzana, CA

January 21, 2025

We deployed a cloud-based VoIP system with robust security and legal-specific features: 

• Secure call recording: All inbound and outbound calls were recorded and stored securely in the cloud, with easy access for legal review. 
• Mobile integration: The team was equipped with mobile apps, allowing attorneys to make and receive calls from their business number on their personal mobile devices, ensuring confidentiality. 
• CRM integration: The system was integrated with the firm's case management software, providing client context on every call. 
• Scalability: The new system allowed the firm to easily add extensions for new hires as the practice continued to grow. 

The law firm enhanced its professionalism and improved security while significantly reducing its communication costs. The integrated mobile and recording features streamlined workflows, improved communication with clients, and provided a comprehensive record for every case.

Woodland Hills, CA

January 15, 2025

We implemented a unified communications solution with a hosted VoIP system, featuring: 

• Call queuing and routing: Calls were intelligently routed to available staff, and a queuing system with a professional message managed high-volume periods. 
• Internal messaging: An integrated messaging feature allowed staff to communicate quickly and discreetly, improving coordination during appointments. 
• Voicemail-to-email: Voicemail messages were automatically transcribed and sent to email, enabling staff to respond to patient inquiries more efficiently. 
• Electronic health record (EHR) integration: The system was integrated with the clinic’s EHR, allowing patient information to be displayed on incoming calls. 
• Dedicated support: The clinic received dedicated support to address any questions and ensure a smooth transition. 

The pediatric clinic experienced a significant improvement in call management and patient satisfaction. Staff productivity increased due to streamlined communication, and the enhanced features allowed for a more professional and efficient patient experience.

Calabasas, CA

January 8, 2025

We installed Elevate, a cloud-based VoIP phone system with advanced features tailored to the financial services industry. This included:

• Call recording: All calls were recorded for regulatory compliance and quality assurance.
• Auto-attendant: A professional, multi-level auto-attendant directed client calls to the appropriate advisor or department.
• Mobile integration: Advisors were equipped with softphone applications on their mobile devices, allowing them to make and receive calls from their business number while out of the office.
• CRM integration: The VoIP system was integrated with the firm's client relationship management (CRM) software, allowing staff to see client information on incoming calls.
• On-site training: The team received comprehensive training to ensure they could utilize all the new features effectively.

The wealth management firm upgraded its communication capabilities, ensuring compliance while improving client service. The new system's mobility features also supported advisors who frequently meet with clients off-site, and the professional call routing enhanced the firm's reputation.

Denver, CO

October 15, 2024

We responded to the customer request same day and gave an estimate for a phone system. We installed a hosted VOIP solution with cordless phones within a week. We have also given training on how to use the new phone system. They have the solution they were looking for.

Lake Elsinore, CA

August 19, 2024

We provided Yealink SIP-T54W desk phones with a reliable VoIP system, automated attendant with Voicemail-to-email, and the Elevate cell phone app so staff could make calls remotely. We added team chat, video conferencing, and secure cloud file management for collaboration. With a cloud-based Contact Center, they now benefit from smart call routing, (directs calls to the right person), and better client communication.

The Bookkeeping Company in Lake Elsinore, CA, was very happy with the service and support and they are able to see the reliable connectivity, enhanced client communication, improved efficiency, and seamless office-to-remote operations. Best of all, they never had a downtime while implementing the new system.

Aurora, CO

May 13, 2024

We installed our VoIP Solution and provided on site Professional Installation and we designed and Configured the System to work as the client needed it to.