Job completed for Cost-Effective VoIP System for a Community Food Pantry in Woodland Hills, CA

Completion date: September 24, 2025

Location: Woodland Hills, CA

Why did the customer contact us?

A small community food pantry in Woodland Hills, CA, with five paid staff and a large volunteer network. The food pantry operated on a tight budget and needed a phone system that was both professional and affordable. Their existing system was limited and lacked the features to manage calls from community members, volunteers, and donors effectively.

Solutions provided:

A budget-friendly, cloud-based VoIP system was installed by Easier Communications - Canoga Park specifically tailored for a small nonprofit:

• Professional auto-attendant: A virtual receptionist was set up to direct calls to specific departments, including volunteer coordination, donations, and assistance inquiries.
  
• Mobile integration: Key staff members and volunteer coordinators were equipped with mobile softphone apps, allowing them to manage calls and stay connected while performing community outreach or managing events.
  
• Voicemail-to-email transcription: Ensured no important donor or volunteer message was missed, with voicemails automatically transcribed and sent to the appropriate staff member via email.
  
• Dedicated conference bridge: Provided a conference bridge for staff and volunteer meetings, facilitating better collaboration across the organization.
  

The food pantry in Woodland Hills, CA  professionalized its communication, improved volunteer and donor management, and streamlined services to the community. The cost-effective VoIP solution  installed by Easier Communications - Canoga Park allowed them to use their budget more efficiently while providing a reliable and professional communication platform.

Team members on this project:

Omar Abdelfattah, Maria Izanhour