Job completed for VoIP Upgrade and Disaster Recovery for a Property and Casualty Insurance Brokerage in Canoga Park, CA

Completion date: September 18, 2025

Location: Canoga Park, CA

Why did the customer contact us?

A property and casualty insurance brokerage in Canoga Park, CA, with 15 agents and support staff. The brokerage's landline phone system was vulnerable to outages, and a potential disaster could halt their business operations. They needed a more resilient and modern communication system that offered enhanced security, mobile access, and a comprehensive business continuity plan.

Solutions provided:

Easier Communicantions - Canoga Park migrated the brokerage to a cloud-based VoIP system designed for reliability and disaster recovery:

• Hosted PBX with redundancy: Implemented a system with built-in redundancy, ensuring business continuity even in the event of a local outage.
  
• Mobile integration: All agents were equipped with mobile softphones, allowing them to continue working and serving clients from their mobile devices during an office outage.
  
• Secure call recording: Enabled encrypted call recording for compliance with financial regulations and training purposes.
  
• Voicemail-to-email: Automated voicemails were sent to email, providing an off-site record of all messages.
  

The property and casualty insurance brokerage in Canoga Park gained a secure and resilient communication system that protected against downtime and ensured business continuity. The mobile features installed by Easier Communicantions - Canoga Park empowered agents to serve clients from anywhere, and the improved security measures enhanced client trust.

Team members on this project:

Omar Abdelfattah, Maria Izanhour