Job completed for Flexible VoIP System for a Small Art or Cultural Center in Burbank, CA

Completion date: June 12, 2025

Location: Burbank, CA

Why did the customer contact us?

A small art and cultural center in Burbank, CA, with 15 staff members, including administrative, curatorial, and event coordination teams.
The center's traditional phone system was inflexible and expensive, and it lacked the features needed to manage event inquiries, ticket sales, and donor relations effectively. They required a professional, cost-effective system that could support multiple departments and handle fluctuating call volumes.

Solutions provided:

We installed a budget-friendly, cloud-based VoIP system, customized for the center's needs:
Multi-level auto-attendant: The system directed callers to different departments, such as ticket sales, event information, or donor relations, ensuring they reached the right team.

• Call queues for events: Call queues were set up for event seasons to manage high volumes of ticketing inquiries without overwhelming staff.
• Voicemail-to-email transcription: Ensured that all important donor and event-related messages were captured and sent to the appropriate staff member via email.
• Mobile integration for staff: Event coordinators and management were given mobile softphone clients, allowing them to manage calls and stay connected while moving throughout the center or during off-site events.

The art and cultural center professionalized its communication, improved event management, and streamlined donor relations. The cost-effective VoIP solution provided the flexibility to manage peak call times and supported staff mobility, all while reducing their overall communication costs.

Team members on this project:

Omar Abdelfattah, Maria Izanhour