Job completed for Secure Communication System for a Family Law Firm in Burbank, CA

Completion date: May 8, 2025

Location: Burbank, CA

Why did the customer contact us?

A family law firm in Burbank, CA, with 10 employees, including partners, associates, and paralegals. The firm handled sensitive and emotional client calls that required a reliable and confidential communication system. Their existing phones lacked secure call recording and a robust mobile solution, hindering attorney mobility and potentially compromising client privacy.

Solutions provided:

Easier Communications deployed a cloud-based VoIP system with features essential for a modern family law practice:

• Secure call recording: All calls were recorded and stored with encryption, ensuring the confidentiality of sensitive conversations and providing accurate records for case files.
• Mobile apps: Attorneys and paralegals were equipped with secure mobile softphone clients, allowing them to manage client calls confidentially while in and out of the office.
• Voicemail-to-email transcription: Transcribed voicemails were sent securely to email, allowing the legal team to prioritize and respond to urgent client messages efficiently.
• Multi-office extensions: Enabled seamless extension dialing between attorneys and paralegals, facilitating confidential internal discussions.

The family law firm gained a secure, reliable, and mobile communication system that protected client confidentiality and improved operational efficiency. The integrated recording and mobile features enhanced attorney responsiveness and streamlined case management.

Team members on this project:

Omar Abdelfattah, Maria Izanhour