Job completed for Unified Communication for a Physical Therapy Clinic in Burbank, CA

Completion date: July 14, 2025

Location: Burbank, CA

Why did the customer contact us?

A growing physical therapy clinic in Burbank, CA, with 15 staff members, including therapists, front-desk staff, and a practice manager.

The clinic had a high volume of calls for appointments, billing, and follow-ups, which their old system couldn't manage efficiently. Communication between the front desk, patient rooms, and administrative offices was disjointed, slowing down operations and impacting the patient experience.

Solutions provided:

We installed a comprehensive hosted VoIP system to unify communication across the clinic:

• Multi-level auto-attendant: A professional auto-attendant was configured to direct patients to specific options like scheduling, billing, or therapist extensions.
• Intercom and paging: Enabled intercom and paging features for quick communication between the front desk and patient treatment rooms, minimizing disruptions.
• Appointment reminders: Integrated with the clinic's scheduling software to send automated appointment reminders to patients via text or phone call.
• Mobile integration: The practice manager and therapists were equipped with mobile softphone clients, allowing them to make and receive calls on their business lines from anywhere in the clinic.

The physical therapy clinic improved its patient communication and internal coordination. The new system's features streamlined appointment scheduling, reduced patient wait times, and enhanced staff collaboration, leading to a more efficient and professional clinic environment.

Team members on this project:

Omar Abdelfattah, Maria Izanhour