Job completed for Cost-Effective VoIP Solution for a Youth Development Program in Granada Hills, CA

Completion date: July 17, 2025

Location: Granada Hills, CA

Why did the customer contact us?

A local youth development program based in Granada Hills, CA, with 12 full-time staff and numerous part-time counselors and volunteers. The program relied on an outdated, unreliable phone system that struggled to manage calls from parents, partners, and volunteers. They needed a cost-effective, professional system that could support remote staff, manage scheduling inquiries, and enhance overall program communication.

Solutions provided:

We implemented a budget-friendly, cloud-based VoIP system, tailored to the needs of a nonprofit organization:

• Auto-attendant with customized greetings: Set up an auto-attendant to direct calls efficiently to registration, program information, or staff extensions.
• Mobile integration: Provided mobile softphone clients for counselors and program managers, enabling them to communicate with parents and partners securely while off-site or at different program locations.
• Voicemail-to-email transcription: Ensured that all important messages from parents or partners were received and actioned promptly, even when staff were unavailable.
• Conference bridge: Implemented a dedicated conference bridge for staff and volunteer meetings, facilitating better collaboration across the organization.
  
  The youth development program upgraded its communication infrastructure, improving reliability and responsiveness while remaining cost-effective. The mobile capabilities and advanced call management features streamlined operations, enhanced communication with all stakeholders, and supported the program's vital work in the community.

Team members on this project:

Omar Abdelfattah, Maria Izanhour