Job completed for Unified VoIP System for a Light Industrial Parts Manufacturer in Chatsworth, CA

Completion date: July 9, 2025

Location: Chatsworth, CA

Why did the customer contact us?

Unified VoIP System for a Light Industrial Parts Manufacturer in Chatsworth, CA.
A light industrial manufacturer specializing in precision parts, located in Chatsworth, with 20 employees across office and production.  The manufacturer had disparate communication methods between their administrative office and the noisy production floor, causing delays in order fulfillment and client responses. They needed a unified, robust, and clear communication system that could operate effectively in both environments.

Solutions provided:

Easier Communications deployed a hosted VoIP system connecting the entire facility seamlessly:

• Ruggedized endpoints: Installed durable, industrial-grade IP phones with enhanced noise cancellation features on the production floor.
• Integrated communication: Implemented a unified platform allowing office staff to reach production teams with simple extension dialing or group paging.
• Mobile apps for management: Provided mobile softphone clients for the owner and production manager to stay connected while moving between departments or off-site.
• Vendor and client communication: Enabled the sales and procurement teams in the office to manage supplier and client calls professionally with features like call queues and custom hold music.

 The light industrial manufacturer significantly improved internal coordination and external communication. The reliable and clear communication system reduced errors, streamlined production processes, and enhanced client service, leading to increased productivity and customer satisfaction.

Team members on this project:

Omar Abdelfattah, Maria Izanhour