Job completed for Multi-office VoIP System for an Immigration Law Firm in Van Nuys and Reseda, CA

Completion date: June 11, 2025

Location: Van Nuys and Reseda, CA

Why did the customer contact us?

A small, multi-office immigration law firm with locations in Van Nuys and Reseda, CA, employing 20 staff members.
The firm's two offices operated on separate, disparate phone systems, causing communication bottlenecks and hindering efficient client management. They needed a unified, multi-office communication system that could streamline operations, support secure communication, and handle a high volume of client calls.

Solutions provided:

Easier Communications implemented a unified, cloud-based VoIP system to connect both office locations:

• Seamless integration: The new system allowed for extension-to-extension dialing between offices, creating a cohesive communication experience for all staff.
• Mobile integration: All attorneys and legal staff were equipped with mobile softphone apps, allowing them to manage client calls from their business numbers while on the go.
• Secure call recording: Enabled encrypted call recording for client consultations, ensuring confidentiality and providing a reliable record for case files.
• Centralized call routing: A centralized auto-attendant and call-routing system was configured to manage all incoming client calls, directing them to the appropriate office or department.
  
  The immigration law firm consolidated its communication infrastructure, improving operational efficiency and client service. The unified VoIP system enabled better inter-office collaboration, supported a mobile workforce, and provided the necessary security for confidential client communications.

Team members on this project:

Omar Abdelfattah, Maria Izanhour