Job completed for Upgraded VoIP Solution for an Optometry Clinic in Studio City, CA

Completion date: June 3, 2025

Location: Studio City, CA

Why did the customer contact us?

A busy optometry clinic in Studio City, CA, with 10 staff members.
The clinic's existing phone system frequently experienced glitches, leading to dropped calls and missed appointments. They needed a reliable and feature-rich communication system to improve appointment scheduling, patient communication, and internal staff coordination.

Solutions provided:

We installed a reliable, cloud-based VoIP phone system with features designed to enhance a clinic’s efficiency:

• Appointment reminders: Integrated the system with the clinic's patient management software to automate appointment reminders via phone call or text message, reducing no-show rates.
• Multi-level auto-attendant: A professional auto-attendant was configured to direct patient calls to scheduling, billing, or the optical department, streamlining the patient experience.
• Secure internal messaging: A secure internal messaging system was implemented.
• Voicemail-to-email: Transcribed voicemails and sent them to relevant staff members via email, enabling timely follow-ups with patients.

The optometry clinic’s communication infrastructure was significantly improved, resulting in fewer dropped calls and missed appointments. The upgraded system enhanced staff productivity and provided a more professional, efficient, and reliable communication experience for patients.

Team members on this project:

Omar Abdelfattah, Maria Izanhour