Job completed for VoIP Solution for Inter-office and Field Communication for a Packaging Manufacturer in Winnetka, CA

Completion date: May 21, 2025

Location: Winnetka, CA

Why did the customer contact us?

A packaging manufacturer in Winnetka, CA, with 20 employees, split between the main office, production floor, and a small sales team, often meeting with clients.
The company's communication was disjointed, with no easy way for the office and production teams to communicate, and the sales team was unreachable while on the road. They needed a unified system that could provide reliable communication across all facets of their business.

Solutions provided:

Easier Communications deployed a hosted VoIP phone system that connected the entire operation:

• Unified platform: The new system integrated office phones, production floor intercoms, and mobile phones for sales staff onto a single platform.
• Mobile sales team: Equipped the sales team with mobile softphone apps, allowing them to make and receive calls from their business numbers while at client sites
• Clear production communication: Installed ruggedized IP phones and intercoms on the production floor to facilitate clear communication over background noise.
• Call management: Provided call queue and routing features for the main office to efficiently handle incoming client orders and inquiries.

The packaging manufacturer achieved a more cohesive and professional communication flow across the company. The sales team became more responsive, internal coordination improved, and the overall efficiency of order fulfillment was enhanced, leading to better client satisfaction.

Team members on this project:

Omar Abdelfattah, Maria Izanhour