Job completed for Multi-Service VoIP System for a Community Support Center in Panorama City, CA

Completion date: May 13, 2025

Location: Panorama City, CA

Why did the customer contact us?

A community support center in Panorama City, CA, that provides various services, including a food bank, counseling, and youth programs, with 20 staff members. The center's old, analog phone system had limited lines and lacked a way to efficiently route calls to the correct department. Staff were overwhelmed by the high volume of incoming calls, and callers often faced long waits or had to be transferred multiple times.

Solutions provided:

We installed a flexible, cloud-based VoIP system tailored to manage multiple service lines:

• Multi-level auto-attendant: A professional auto-attendant was configured with options to direct callers to specific departments like the food bank, counseling services, or youth programs.
• Call queues with custom messaging: Implemented call queues to manage peak call times, providing callers with custom messages and their position in the queue.
• Inter-departmental communication: Easy extension dialing was set up for seamless internal communication, improving staff coordination.
• Mobile apps for outreach: Key staff members were given mobile apps, allowing them to manage calls and stay connected while performing community outreach.
  
  The community support center streamlined its communication, reduced staff stress, and improved the experience for community members seeking assistance. The flexible, cost-effective system now supports their mission more effectively, and its scalability can accommodate future growth.
  
  

Team members on this project:

Omar Abdelfattah, Maria Izanhour