Job completed for Connected VoIP System for a Light Industrial Manufacturer in Sun Valley, CA

Completion date: May 1, 2025

Location: Sun Valley, CA

Why did the customer contact us?

A light industrial manufacturer in Sun Valley, CA with 25 employees, including sales, administration, and production staff.
The company had separate phone systems for their office and production facility, causing communication delays and coordination issues. They needed a unified system that could provide clear communication across all areas of the business, withstand the industrial environment, and handle a mix of sales and operational calls.

Solutions provided:

Easier Communications installed a cloud-based VoIP system that bridged the gap between the office and the production floor.

• Durable hardware: Equipped the production floor with rugged, industrial-grade IP phones that were resistant to dust and impact, ensuring reliable communication in a demanding environment.
• Integrated communication: Implemented extension dialing that allowed seamless communication between office staff and production workers.
• Intercom and paging: Set up an intercom system for quick announcements to the production floor, improving safety and operational efficiency.
• Call tracking and analytics: Provided the sales and management teams with dashboards to track call volume, duration, and other metrics to optimize communication strategies.

The manufacturer achieved seamless, plant-wide communication, improving coordination and reducing production delays. The integrated system provided the reliability needed for the industrial environment and professionalized client communication for the sales team.

Team members on this project:

Omar Abdelfattah, Maria Izanhour