Job completed for Cost-Effective VoIP System for a Community Food Bank in Pacoima, CA

Completion date: April 29, 2025

Location: Pacoima, CA

Why did the customer contact us?

A community food bank in Pacoima, CA,  with 15 staff members and a large volunteer network.  The food bank operated on a very tight budget but needed a professional and reliable phone system to coordinate food drives, manage volunteer schedules, and assist community members. Their old system was expensive, inflexible, and lacked the features to manage high seasonal call volumes.

Solutions provided:

We installed a cost-effective, cloud-based VoIP system designed for nonprofits:

• Virtual receptionist: A virtual receptionist was set up to direct calls to specific departments, including donor relations, volunteer coordination, and community assistance.
• Call queuing: Implemented call queues to manage high call volumes during food drives and donation seasons, providing callers with a positive experience.
• Mobile integration: Provided mobile applications for key staff members, allowing them to stay connected and responsive while out of the office or coordinating events in the community.
• Voicemail-to-email: Transcribed voicemails and sent them to relevant staff members via email, ensuring no important message was missed.

The community food bank replaced its expensive and outdated phone system with a flexible, cost-effective VoIP solution. The new system improved operational efficiency, enhanced the professionalism of the organization, and freed up valuable budget for core mission services.

Team members on this project:

Omar Abdelfattah, Maria Izanhour