Job completed for VoIP Solution for a Personal Injury Law Firm in Granada Hills, CA

Completion date: April 23, 2025

Location: Grananda Hills, CA

Why did the customer contact us?

A busy personal injury law firm in Granada Hills, CA, with 22 employees, including case managers, paralegals, and attorneys.  The firm handled a high volume of client calls related to ongoing cases, but their existing phone system was prone to outages and lacked the features necessary to track and manage client communications effectively. They required a modern, reliable system with advanced call management and recording capabilities to improve client service and maintain accurate case records.

Solutions provided:

We deployed a cloud-based VoIP phone system with features designed for high-volume legal practices:

• Case management integration: Integrated the VoIP system with the firm's legal case management software, allowing staff to pull up client files based on the caller ID.
• Auto-attendant with directory: Implemented an auto-attendant to route client calls directly to the correct case manager or attorney, reducing wait times and improving efficiency.
• Secure call recording: Enabled recording of all client calls, with secure storage and easy retrieval, providing a reliable record for case files.
• Performance monitoring: Equipped the firm with real-time dashboards to monitor call volume, call handling times, and other key metrics, allowing them to optimize their operations.

The personal injury firm significantly improved its client communication and operational efficiency. The reliable VoIP system minimized dropped calls, and the integration with case management software streamlined workflows. The robust recording and monitoring features provided the firm with the tools to manage cases more effectively and ensure client satisfaction.

Team members on this project:

Omar Abdelfattah, Maria Izanhour