Job completed for Cloud Phone System for an Animal Rescue and Shelter in Van Nuys, CA

Completion date: April 15, 2025

Location: Van Nuys, CA

Why did the customer contact us?

A high-volume animal rescue and shelter in Van Nuys, CA, with 15 staff members and numerous volunteers.
The shelter’s multiple phone lines were constantly ringing with calls for adoptions, surrenders, and donations, often resulting in dropped calls and missed opportunities. They needed a more efficient system that could handle the high call volume and provide better management for volunteer communications.

Solutions provided:

Easier Communications installed a flexible, cloud-based VoIP solution, tailored for a busy nonprofit:

• Call queuing: Implemented call queues with custom messages to manage high call volumes without callers being dropped.
• Multi-level auto-attendant: Directed callers to specific options for adoptions, donations, or volunteer inquiries, ensuring they reached the right person.
• Virtual extensions for volunteers: Volunteer coordinators were given virtual extensions and mobile access, allowing them to coordinate with volunteers in the field more effectively.
• Voicemail-to-email: Ensured no important message was missed, with voicemails automatically transcribed and sent to the appropriate staff member via email.

 The animal rescue improved its operational efficiency and client service, managing high call volumes without overwhelming staff. The upgraded system provided better tools for volunteer management and ensured the organization could respond promptly to all incoming inquiries.

Team members on this project:

Omar Abdelfattah, Maria Izanhour