Job completed for VoIP Upgrade for a Custom Fabrication Shop in Northridge, CA

Completion date: April 10, 2025

Location: Northridge, CA

Why did the customer contact us?

 A custom metal and wood fabrication shop in Northridge, CA, with 15 employees.
The company had separate phone systems for the main office and the fabrication workshop, leading to poor communication and delays in addressing client inquiries. The workshop was noisy, and the existing phone setup was not suitable for a production environment.

Solutions provided:

We implemented a unified, cloud-based VoIP system, connecting the entire facility:

• Durable endpoints: Installed robust IP phones with loud ringers and enhanced audio for the noisy workshop environment.
• Intercom and group paging: Enabled instant communication for urgent announcements and coordination between the office and production floor.
• Call routing for sales: The sales and design team in the office received professional call routing features to efficiently manage client inquiries and project updates.
• Headset integration: Provided wireless headsets for office staff for improved mobility and hands-free communication during busy periods.  

The custom fabrication shop now has seamless communication between its office and workshop, improving workflow efficiency and project turnaround times. The upgraded system professionalized client communication and provided the durability needed for the manufacturing environment.

Team members on this project:

Omar Abdelfattah, Maria Izanhour