Job completed for VoIP System with Call Recording for a Criminal Defense Lawyer in North Hollywood, CA

Completion date: April 2, 2025

Location: North Hollywood, CA

Why did the customer contact us?

A small, 10-person criminal defense law firm in North Hollywood, CA. The firm needed a reliable and secure phone system that could handle confidential communications with clients and document all conversations for legal record-keeping. Their aging system was inconsistent and did not offer a centralized call recording solution.

Solutions provided:

A custom, cloud-based VoIP system was deployed with specific features for the legal field:

• Secure call recording: All calls were recorded and securely stored in the cloud, with easy search and retrieval functionalities for legal purposes.
• Confidential communication: Secure internal messaging and extensions ensured private communication between attorneys and paralegals.
• Mobile apps: Provided all legal staff with secure mobile extensions, allowing them to manage client calls from their mobile phones while in and out of court.
• Voicemail-to-email: Enabled quick review of voicemails, ensuring no urgent client message was missed.

The criminal defense firm now has a modern and secure communication system that ensures regulatory compliance and improves efficiency. The integrated recording and mobile features streamlined their operations and provided a reliable record of client interactions.

Team members on this project:

Omar Abdelfattah, Maria Izanhour