Job completed for VoIP Communication Upgrade for an Apparel and Textile Manufacturer in Downtown LA/San Fernando Valley, CA

Completion date: March 26, 2025

Location: San Fernando Valley, CA

Why did the customer contact us?

A small apparel and textile manufacturer with a workshop San Fernando Valley and showroom in Downtown LA, CA, employing 18 staff members across design, sales, and production. With sales and production operating out of the same location, the manufacturer needed a way to streamline communication between the front-of-house sales team and the production floor. The constant back-and-forth was inefficient, and the limited phone system could not handle the growing number of incoming orders and inquiries.

Solutions provided:

Easier Communications installed A cost-effective cloud-based VoIP system, designed to connect the entire facility.

• Wireless and wired endpoints: The sales and design teams received standard VoIP desk phones, while the production floor was equipped with ruggedized, wireless VoIP devices for mobility and durability. 
• Intercom features: An intercom system was set up for instant, one-way announcements to the production floor, reducing disruptions. 
• Extension dialing: Simple extension dialing allowed for immediate communication between all departments, from sales to production and shipping. 

Call recording: Sales calls were recorded for quality assurance and to ensure accurate order details.  The manufacturer achieved seamless communication across its entire operation, improving order accuracy and delivery timelines. The new system streamlined workflows, and the enhanced communication tools allowed the sales team to provide a more responsive and professional service to clients.

Team members on this project:

Omar Abdelfattah, Maria Izanhour