Job completed for Advanced Communications for a Psychiatric Clinic in Sherman Oaks, CA

Completion date: March 20, 2025

Location: Sherman Oaks, CA

Why did the customer contact us?

A psychiatric clinic in Sherman Oaks, CA, with seven staff members, including therapists, a psychiatrist, and support staff. The clinic required a communication system that was both sensitive to patient privacy and efficient for scheduling appointments and managing patient inquiries. Their previous system lacked the necessary features for confidential communication and was not well-suited for managing high call volumes during business hours.

Solutions provided:

We installed a Hosted VoIP system with secure communication and advanced call handling features: Secure messaging: An integrated, secure messaging platform allowed staff to communicate internally about patients while ensuring full privacy.

• Professional call routing: An auto-attendant with a multi-level menu was set up to direct calls to the appropriate therapist or administrative staff.
• Personalized voicemails: Individualized voicemail boxes with transcription capabilities were provided for each staff member, allowing for timely and confidential follow-ups.
• Remote flexibility: Therapists were able to use the mobile softphone application to maintain communication with their clients securely while working remotely.

The psychiatric clinic improved both its operational efficiency and its privacy measures. Staff could manage a higher volume of patient interactions with less stress, and the secure communication features provided peace of mind for both the clinic and its clients.

Team members on this project:

Omar Abdelfattah, Maria Izanhour