Job completed for VoIP Integration and Cloud Migration for a General Practice Law Firm in Encino, CA

Completion date: March 4, 2025

Location: Encino, CA

Why did the customer contact us?

A multi-attorney, general practice law firm in Encino, CA with 25 employees. The firm was operating with a mix of outdated analog and on-premise PBX systems, which were difficult to manage and costly to maintain. They required a modern cloud-based solution that could unify their communications, offer advanced features for client management, and support a hybrid work model for their legal team.

Solutions provided:

Easier Communication performed a comprehensive cloud migration, transitioning the firm from its legacy systems to a fully integrated VoIP platform.

• The project included:  Hosted PBX: A new, cloud-based phone system was implemented, eliminating the need for expensive on-site hardware maintenance. 
• VoIP Integration: The new system integrated seamlessly with the firm’s case management software, allowing for automated call logging and easier access to client records. 
• Remote accessibility: Mobile softphone clients were provisioned for all attorneys and paralegals, ensuring they could access their business lines securely from any location.
• Improved call management: Advanced features like multi-level auto-attendant and call-in-queue messaging were configured to professionalize the firm’s call handling. 

The law firm modernized its communication infrastructure, resulting in improved efficiency, reduced operational costs, and enhanced client service. The cloud-based solution provided the flexibility needed to support a hybrid work model, and the integration with their case management software streamlined workflows.