Job completed for Robust Interdepartmental VoIP System for a Food and Beverage Processor in Pacoima, CA

Completion date: February 26, 2025

Location: Pacoima, CA

Why did the customer contact us?

A medium-sized food and beverage processing plant in Pacoima, CA, with around 40 employees, split between the main office, quality control lab, and production floor.  The company's phone system was fragmented and inefficient, making communication between departments difficult and delaying critical decisions. They needed a robust, reliable system that could connect all areas of the plant, support a wide range of devices, and manage high internal call volume.

Solutions provided:

We deployed a scalable cloud-based VoIP system with a focus on interdepartmental connectivity: 

• Multi-device support: Installed ruggedized IP phones for the production floor, standard IP phones for office staff, and provided softphone clients for management. 
• Intercom and paging: Enabled intercom and paging features for quick, plant-wide announcements and communication. 
• Mobile integration for quality control: Allowed quality control staff to receive and make calls from their mobile devices while on the production floor or in the lab. 
• Conference calling: Enabled easy setup of conference calls for sales, logistics, and management meetings.

The food and beverage processor achieved seamless, plant-wide communication, which improved operational efficiency and decision-making speed. The integrated system reduced reliance on fragmented communication methods, and the durable hardware ensured reliability in the production environment.

Team members on this project:

Omar Abdelfattah, Maria Izanhour