Job completed for Integrated Phone System for a Chiropractic Clinic in Reseda, CA

Completion date: February 18, 2025

Location: Reseda, CA

Why did the customer contact us?

Integrated Phone System for a Chiropractic Clinic in Reseda, CA, A busy chiropractic clinic in Reseda with a team of four practitioners and three administrative staff.  The clinic had a simple, multi-line phone system that could not handle their high volume of appointment calls, leaving many patients unable to get through. They needed a more sophisticated system to manage their schedule, route calls efficiently, and improve overall patient communication.

Solutions provided:

A hosted VoIP system was implemented by us, focusing on improving call flow and management: 

• Multi-level auto-attendant: Directed callers to options for scheduling, billing, or general inquiries, reducing the load on the front desk. 
• Call queues with hold music: Implemented a call queuing system for high-volume periods, providing callers with custom hold music and position-in-queue updates. 
• Appointment reminders: Integrated with the clinic's scheduling software to provide automated appointment reminders via phone calls or text messages, reducing no-shows. 
• Internal communication: Provided internal extensions for instant communication between practitioners and staff.  

The chiropractic clinic was able to handle a significantly higher volume of calls without overwhelming staff. Patient satisfaction increased due to shorter wait times, and the improved scheduling efficiency led to higher utilization of practitioner time.

Team members on this project:

Omar Abdelfattah, Maria Izanhour