Job completed for Multi-location VoIP System for a Dermatology Practice in Warner Center, CA and Northridge, CA

Completion date: February 12, 2025

Location: Warner Center and Northridge, CA

Why did the customer contact us?

A dermatology practice with two offices in Warner Center and Northridge, CA, employing 20 staff members across both locations. The practice's phone systems were siloed, making it difficult to transfer calls between offices and creating an inefficient workflow for staff and a frustrating experience for patients. They needed a unified, multi-location system that could provide a single, professional point of contact for all patients.

Solutions provided:

A unified, multi-location VoIP system was deployed, connecting both offices: 

• Inter-office communication: Enabled seamless, extension-to-extension dialing between the two locations, allowing staff to transfer calls and communicate internally with ease. 
• Shared resources: Configured a single auto-attendant and call-routing system to manage all inbound calls, directing patients to the correct office or department. 
• Mobile applications: Provided mobile softphone clients for practitioners who split their time between locations, ensuring they were always reachable on their business lines. 
• Automated reminders: Integrated with the practice's scheduling software to send automated appointment reminders to patients via text or phone call.

The dermatology practice consolidated its communications onto a single, efficient platform. This improved patient experience by providing a seamless, single point of contact, and streamlined workflows for staff who no longer had to deal with fragmented phone systems.