Job completed for Inter-office and Shop Floor VoIP System for a Machine Shop in Chatsworth, CA

Completion date: January 29, 2025

Location: Chatsworth, CA

Why did the customer contact us?

A custom machine shop in Chatsworth, CA with a main office and a separate production floor, employing around 30 people. The company's old system made communication between the office and the noisy shop floor difficult. They needed a solution that would provide clear, reliable communication for office staff, sales, and production managers, while also being durable enough for the industrial environment.

Solutions provided:

Easier Communications installed a hosted VoIP phone system that connected the office and shop floor seamlessly. Key features included: 

• Durable endpoints: The shop floor was equipped with durable IP phones designed to withstand industrial environments, with clear speakers and loud ringer options. 
• Extension dialing: All employees could reach one another by dialing a simple, four-digit extension, regardless of their location. 
• Advanced features for sales: The sales team in the office utilized features like auto-attendant, call queues, and call logging to manage client orders and quotes efficiently. 
• Mobile app for management: Production and sales managers were given access to mobile softphones to stay connected while moving between the office and the shop floor. 

The machine shop experienced a dramatic improvement in internal communication, reducing delays and misunderstandings. The new system's reliability and enhanced features allowed the sales team to better serve clients, while the integrated shop floor communication led to improved efficiency and productivity.