Job completed for Unified Communications System for a Pediatric Clinic in Woodland Hills, CA

Completion date: January 15, 2025

Location: Woodland Hills, CA

Why did the customer contact us?

A busy pediatric clinic in Woodland Hills, CA with 20 employees, including doctors, nurses, and administrative staff with an aging phone system struggled to handle a high volume of patient calls, resulting in long wait times and missed appointments. They needed a reliable, integrated communication system that could streamline patient scheduling, manage call volume, and improve staff communication across the facility.

Solutions provided:

We implemented a unified communications solution with a hosted VoIP system, featuring: 

• Call queuing and routing: Calls were intelligently routed to available staff, and a queuing system with a professional message managed high-volume periods. 
• Internal messaging: An integrated messaging feature allowed staff to communicate quickly and discreetly, improving coordination during appointments. 
• Voicemail-to-email: Voicemail messages were automatically transcribed and sent to email, enabling staff to respond to patient inquiries more efficiently. 
• Electronic health record (EHR) integration: The system was integrated with the clinic’s EHR, allowing patient information to be displayed on incoming calls. 
• Dedicated support: The clinic received dedicated support to address any questions and ensure a smooth transition. 

The pediatric clinic experienced a significant improvement in call management and patient satisfaction. Staff productivity increased due to streamlined communication, and the enhanced features allowed for a more professional and efficient patient experience.

Team members on this project:

Omar Abdelfattah, Maria Izanhour