Job completed for Hosted VoIP Phone System for Bookkeeping Company in Lake Elsinore, CA

Completion date: August 19, 2024

Location: Lake Elsinore, CA

Why did the customer contact us?

The small but growing bookkeeping company located in Lake Elsinore, CA, was operating with a very basic telephone system, struggling with an unreliable connection, and lacking modern communication tools for clients and staff members. They needed a reliable, professional communications solution that would support remote work and improve client service.

Solutions provided:

We provided Yealink SIP-T54W desk phones with a reliable VoIP system, automated attendant with Voicemail-to-email, and the Elevate cell phone app so staff could make calls remotely. We added team chat, video conferencing, and secure cloud file management for collaboration. With a cloud-based Contact Center, they now benefit from smart call routing, (directs calls to the right person), and better client communication.

The Bookkeeping Company in Lake Elsinore, CA, was very happy with the service and support and they are able to see the reliable connectivity, enhanced client communication, improved efficiency, and seamless office-to-remote operations. Best of all, they never had a downtime while implementing the new system.

Team members on this project:

Omar Abdelfattah, Maria Izanhour